Your personal data belongs to you. This policy explains exactly what 9jaya collects, why we collect it, how we use it, and what rights you have over your own information. No legal jargon, no hidden clauses.
Privacy isn't an afterthought at 9jaya. It's built into how we design the platform, handle your data, and communicate with you.
Every piece of data you send to 9jaya — from your login credentials to your payment details — is encrypted using TLS/SSL. This means your information is unreadable to anyone intercepting it in transit. We use the same encryption standard as major banks operating in Bangladesh.
Your personal data is stored on secured servers with restricted access. Only authorised 9jaya personnel with a legitimate operational need can access player data. All access is logged and audited. We do not store full payment card numbers or mobile banking PINs — ever.
9jaya does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used only to operate your account, process transactions, and comply with legal obligations. We do not share your information with advertisers or data brokers.
9jaya only sends promotional communications to players who have opted in. You can update your marketing preferences at any time from your account settings. Opting out of marketing does not affect your ability to receive important account notifications like withdrawal confirmations or security alerts.
9jaya only collects the data we actually need to operate your account and comply with our legal obligations. We don't collect data speculatively or build profiles beyond what's necessary. If we don't need it, we don't ask for it. This principle guides every data collection decision we make.
You have the right to access, correct, export, or delete your personal data held by 9jaya. Submit a request through support and we'll respond within 30 days. We take these rights seriously — they're not just legal obligations, they're part of how 9jaya treats players with respect.
This Privacy Policy describes how 9jaya collects, uses, stores, and protects the personal information of players who register and use the 9jaya platform at 9jaya.org. It applies to all services offered by 9jaya, including the website, mobile application, and any related services.
At 9jaya, we understand that privacy is important to our players in Bangladesh. You trust us with your personal information when you register, deposit, and play — and we take that trust seriously. This policy is written in plain language so you know exactly what happens with your data, without having to decode legal terminology.
By registering an account on 9jaya, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this policy, contact our support team at [email protected] before registering.
This Privacy Policy should be read alongside the 9jaya Terms and Conditions. Together, these two documents govern your relationship with the 9jaya platform.
9jaya collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers during transaction processing.
Information you provide directly:
Information collected automatically:
9jaya does not collect or store full payment card numbers, mobile banking PINs, or OTP codes. Payment transactions are processed through secure third-party gateways and we only receive a transaction reference and status confirmation.
9jaya uses your personal data for the following purposes:
9jaya does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account for any reason, a member of the 9jaya team will review the case before any action is taken.
9jaya processes your personal data on the following legal grounds:
9jaya does not sell your personal data. We share your data only in the following limited circumstances:
9jaya will never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes. If you receive a communication claiming to be from 9jaya that asks for your personal data, treat it as suspicious and contact support immediately.
9jaya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the 9jaya website or use the app.
Types of cookies we use:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 9jaya, but some features may not work as smoothly.
9jaya retains your personal data for as long as your account is active and for a period after account closure as required by our legal obligations. Specific retention periods are as follows:
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked to you personally. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain and anonymise the rest.
As a 9jaya player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your request. We will respond within 30 days.
9jaya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 9jaya platform in any way.
If 9jaya discovers that an account belongs to a person under 18, the account will be closed immediately, all funds will be forfeited, and any personal data collected will be deleted as soon as legally permissible. If you believe a minor has registered on 9jaya, please contact [email protected] immediately.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. 9jaya supports all efforts to keep gaming away from underage individuals.
9jaya implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse:
While 9jaya takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password for your 9jaya account and never share your login credentials with anyone.
The 9jaya platform integrates with third-party services to deliver certain features. These include payment gateways, identity verification providers, and customer support tools. When you interact with these services through 9jaya, your data may be processed by those third parties in accordance with their own privacy policies.
9jaya carefully selects third-party providers and requires them to meet appropriate data security standards. We do not permit third-party providers to use your data for their own marketing purposes or to share it with other parties. All third-party data processing agreements are reviewed regularly.
The 9jaya platform does not contain links to external websites. All features and services are delivered within the 9jaya platform itself, which means you are always covered by this Privacy Policy when using 9jaya.
9jaya may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that affect how we use your data, 9jaya will notify registered players by email at least 14 days before the changes take effect. This gives you time to review the changes and, if you disagree, to close your account and withdraw your funds before the new policy applies.
We recommend bookmarking this page and reviewing it periodically. Your continued use of 9jaya after any policy update constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 9jaya handles your personal information, please get in touch with our support team. We take all privacy queries seriously and will respond promptly.
For data access or deletion requests, please email [email protected] with the subject line "Privacy Request" and include your registered email address and the nature of your request. We will acknowledge your request within 48 hours and complete it within 30 days.
For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For general platform rules, refer to the Terms and Conditions.