These terms govern your use of the 9jaya platform. Please read them carefully before registering or placing any bets. By creating an account on 9jaya, you agree to everything set out here.
These are the six areas that matter most to 9jaya players. Each one is explained in full in the detailed terms below.
You must be at least 18 years old and provide accurate personal information when registering on 9jaya. One account per person is strictly enforced. Duplicate accounts will be closed and balances may be forfeited. Your account is personal — you cannot transfer it or allow others to use it.
9jaya supports bKash, Nagad, Rocket, and other local payment methods. Deposits are credited instantly. Withdrawals are processed within three hours in most cases. You can only withdraw to a payment method registered in your own name. Minimum withdrawal amounts apply and are displayed in the cashier section.
All bonuses offered by 9jaya come with wagering requirements that must be met before bonus funds can be withdrawn. Wagering requirements, eligible games, and expiry dates are stated clearly on each promotion page. Attempting to abuse bonus offers — including using multiple accounts — will result in account suspension.
You are responsible for keeping your 9jaya login credentials secure. Do not share your password with anyone. If you suspect unauthorised access to your account, contact 9jaya support immediately. 9jaya will never ask for your password via email, chat, or phone. Any activity on your account before you report a breach is your responsibility.
9jaya provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools. If you feel your gaming is becoming a problem, use these tools or contact support. 9jaya reserves the right to impose limits or close accounts where problem gambling behaviour is identified, even without a player request.
9jaya reserves the right to suspend or close any account that violates these terms, engages in fraudulent activity, or attempts to manipulate game outcomes. In cases of confirmed fraud, balances may be forfeited. Players who close their accounts voluntarily can withdraw any remaining balance subject to standard verification requirements.
Welcome to 9jaya. These Terms and Conditions ("Terms") govern your access to and use of the 9jaya platform, including the website at 9jaya.org, the 9jaya mobile application, and all games, services, and features available through the platform. By registering an account or using any part of the 9jaya platform, you confirm that you have read, understood, and agreed to these Terms in full.
These Terms form a legally binding agreement between you and 9jaya. If you do not agree with any part of these Terms, you must not register an account or use the platform. 9jaya reserves the right to update these Terms at any time. Continued use of the platform after any update constitutes acceptance of the revised Terms.
These Terms apply to all players on 9jaya regardless of how they access the platform — desktop browser, mobile browser, or the 9jaya app. The same rules apply everywhere.
To register and use 9jaya, you must meet all of the following eligibility requirements:
9jaya reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete. This is a standard industry practice and is not a reflection on any individual player.
Underage gambling is illegal and harmful. 9jaya takes age verification seriously. Any account found to belong to a person under 18 will be closed immediately and all funds forfeited.
When registering on 9jaya, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, email address, and phone number. You are responsible for keeping this information current. If your contact details change, update them in your account settings promptly.
9jaya operates a strict one-account-per-person policy. You may not register more than one account, whether under your own name or any other name. Duplicate accounts will be identified through our verification systems and closed. Any balances in duplicate accounts may be forfeited, and the primary account may also be suspended depending on the circumstances.
9jaya may require identity verification (KYC) before processing withdrawals or at any other point deemed necessary. Verification documents typically include a government-issued photo ID and proof of address. Failure to complete verification within a reasonable timeframe may result in account suspension.
9jaya accepts deposits through bKash, Nagad, Rocket, and other local payment methods available in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). Deposits are credited to your 9jaya account instantly in most cases. If a deposit does not appear within 15 minutes, contact 9jaya support with your transaction reference number.
All funds deposited into your 9jaya account are held separately from 9jaya's operational funds. Your balance is yours and is available for withdrawal at any time, subject to any active wagering requirements on bonus funds.
9jaya processes withdrawal requests within three hours on average. Withdrawals are sent to the same payment method used for your most recent deposit, or to a verified payment method registered in your name. You cannot withdraw to a payment account belonging to another person.
If a withdrawal is delayed beyond the stated processing time, contact 9jaya support with your withdrawal reference number. In most cases, delays are caused by payment provider processing times rather than anything on the 9jaya side. Support will investigate and provide an update within two hours of your query.
9jaya reserves the right to delay or withhold withdrawals pending identity verification or investigation of suspected fraudulent activity. This is a protective measure for all players and is applied consistently.
9jaya offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are stated on the relevant promotion page. By claiming any bonus on 9jaya, you agree to the specific terms of that promotion in addition to these general Terms.
9jaya actively monitors for bonus abuse, including but not limited to: using multiple accounts to claim the same bonus, placing low-risk bets to meet wagering requirements, and coordinating with other players to exploit promotions. Any account found to be abusing bonuses will be suspended and bonus funds forfeited.
All games available on 9jaya are governed by their individual game rules, which are accessible within each game. In the event of any conflict between individual game rules and these Terms, these Terms take precedence. 9jaya uses certified random number generators for all applicable games to ensure fair and unpredictable outcomes.
Return to Player (RTP) percentages for all games are published in the game information panel. These figures represent the theoretical long-term return and do not guarantee individual session outcomes.
The following activities are strictly prohibited on 9jaya and will result in immediate account suspension and potential forfeiture of funds:
9jaya cooperates fully with law enforcement authorities in cases involving suspected illegal activity. Any funds associated with confirmed fraudulent or illegal activity will be frozen and reported to the relevant authorities.
9jaya reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in the following circumstances:
If your account is suspended due to a suspected violation, you will be notified by email. You have the right to appeal the decision by contacting 9jaya support. Appeals are reviewed within five business days. If the suspension is found to be in error, your account will be reinstated and any withheld funds released.
Players who wish to close their own account voluntarily may do so by contacting support. Any remaining balance will be withdrawn to your verified payment method after standard verification checks are completed.
9jaya is committed to promoting responsible gaming. We provide a range of tools to help players stay in control of their gaming activity. These tools are available in your account settings at any time and take effect immediately upon activation.
If you are concerned about your gaming habits or those of someone you know, please visit the Responsible Gaming page for more information and support resources. 9jaya takes problem gambling seriously and will always act in the best interest of player welfare.
9jaya collects and processes personal data in accordance with our Privacy Policy, which is available at 9jaya.org/privacy-policy. By registering on 9jaya, you consent to the collection and processing of your personal data as described in the Privacy Policy.
9jaya does not sell, share, or rent your personal data to third parties for marketing purposes. Your data is used solely to operate your account, process transactions, comply with legal obligations, and improve the platform experience. All data is stored securely using industry-standard encryption.
All content on the 9jaya platform — including but not limited to the website design, logos, game interfaces, graphics, text, and software — is the intellectual property of 9jaya or its licensors. You may not copy, reproduce, distribute, or create derivative works from any part of the platform without prior written permission from 9jaya.
The 9jaya name, logo, and brand identity are registered trademarks. Unauthorised use of these marks is prohibited and may result in legal action.
9jaya provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. 9jaya is not liable for losses resulting from:
In all cases, 9jaya's maximum liability to any player is limited to the amount of funds held in that player's account at the time of the relevant incident.
9jaya reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, 9jaya will notify registered players by email at least 7 days before the changes take effect.
Your continued use of the 9jaya platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.
We recommend bookmarking this page and checking it periodically. The "Last Updated" date at the top of this page always reflects when the most recent changes were made.
If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the 9jaya support team. We're available 24 hours a day, 7 days a week.
For questions specifically about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page or contact support directly. For questions about your account data, refer to the Privacy Policy page.